Refund policy
📦 Return & Refund Policy
Last updated: February 17, 2026
At POSTURE FLEX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase (order number) is required
For hygiene reasons, we cannot accept returns of used posture correctors.
2. How to Start a Return
To initiate a return, please contact us at:
📧 thepostureflex.com@gmail.com
Include:
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Your full name
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Order number
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Reason for return
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Clear photos (if item is damaged or defective)
We will provide return instructions once your request is approved.
3. Refunds
Once your returned item is received and inspected:
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You will receive a confirmation email
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Approved refunds will be issued to your original payment method
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Refunds typically take 5–10 business days to appear depending on your bank or payment provider
Shipping costs are non-refundable.
4. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide photos or videos of the issue
We will offer:
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A replacement
OR -
A full refund
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If the issue persists, email us at:
📧 thepostureflex.com@gmail.com
6. Non-Returnable Items
We do not accept returns for:
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Used items
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Items damaged by misuse
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Items returned after 30 days
7. Exchanges
We replace items only if they are defective or damaged.
8. Contact Us
For any return or refund questions: